Redstones Sets The Standards

We frequently offer advice in these blogs on the types of questions to ask when investing in a franchise.

At Redstones, we believe there are two more vital questions to ask when considering which franchise to invest your hard earned cash in.

  • Does the franchisor operate a flagship company owned branch which sets the standards for the franchise network?
  • Does the franchisor demonstrate a commitment to customer service and its franchisees through continual investment in the brand and in staff training?

One of the ways in which we measure this is through feedback from our customers. We’re therefore delighted to share the following testimonial recently received from one of clients, Kulvinder Singh Showker, for Steve Sutton, a key member of our head office sales team:-

Working with Redstones has been nothing less than excellent right the way through. Steve is a true ambassador for your company. Let’s be honest, estate agents and sales people on the whole don’t have the best reputations!!

Steve made everything so simple and easy and was honest and transparent from the word go.

I first met Steve several years ago when I was looking for a tenant for my property. At that time, Steve was working in the lettings department. He was desperate to rent my property out and came across as very professional. On this particular occasion I decided to rent privately to someone from work but told Steve that when this tenant left I would come to him for a new tenant.

After a couple of years Steve contacted me informing me that he was now sales manager  at Redstones. He asked if I would consider selling my property as Redstones had just achieved a record number of sales.

I was in two minds but left the conversation there.

Now several months later I contacted Steve and he came round, took pictures,agreed a price and away we went.

All along I was given fantastic advice by Steve and he was true to his word all the way through. Steve found me a cash buyer and got the sale through in 3 weeks!!!!!!!!

To summarise, Steve is a true asset to your business. Once again thanks Steve!’

Steve’s professionalism, work ethic and commitment to Redstones and our clients epitomises the ethos that prevails throughout out network.  It also reflects our determination to lead by example for our franchise network.

All franchisees investing in a Redstones lettings agency can expect to be part of a brand that is commited to the highest standards of customer service which is also reflected in the following:-

Training : Our comprehensive training programme takes our franchisees through every single aspect of what it takes to run a business.

Support on launch : Redstones experienced support team are always on site as you launch your franchise business. We also accompany our franchisees to their initial client meetings when requested, to provide you with the maximum opportunity to win your first business.

Ongoing training : Your success is our success. We are available around the clock to enable you to overcome any obstacles in getting your franchise business off to a flying start and keeping it there.

Unique marketing : Our Switch Agents facility, coupled with our Platinum Total Care Service, reiterates our commitment to our clients, as well as our determination to ensure Redstones stands out from the crowd.

To find out more about life as a Redstones franchisee and the ongoing investment we make in our brand and our network, contact us today.