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How to choose the best estate and lettings agency

Estate and lettings agents don’t always have the best reputation but with our focus on customer service, Redstones is the brand that goes against those pre-conceptions.

For those seeking a home for sale or rent, in addition to landlords, here’s what we always advise:

Complete your research

Choose an estate agent that is selling or renting properties similar to yours or those you are interested in and an agent that is prominent in your local area. Ask about their track record in your area.

Assess estate and letting agents

Why not pop into the office and meet them? Are they professional, friendly and enthusiastic? It’s essential to find out about their marketing methods too. Are they utilising SEO, 3D floor plans and advertising on all of the best websites?

It’s so important to build up a good rapport with your agent from the start too. You need to find them to be honest and trusting, as well as flexible.

Ask about the level of service you can expect. Ensure they have good local knowledge and the right level of experience. Be honest about expressing your own concerns too. Perhaps you want ensure they will be flexible in terms of showing buyers around your home or if you’re a landlord, you will want to know the level of support the agency will offer.

Redstones offer many unique services that are highly attractive to landlords such as Switch Agent and Redstones Platinum Total Care.

If you want a valuation for your home, don’t always go for the agency that states the highest price. Ask them how they intend to achieve the best possible price, as there’s much more to selling a home than just price.

Many people also ask family and friends for recommendations and some canny individuals even pose as buyers so see how effective a certain estate agent is!

Check testimonials and accreditations

Recommendation websites and independent testimonials are useful too, as you can find out more about the experiences of previous customers.

Always make sure the estate and letting agency you choose is accredited as well. At Redstones, we are members of NAEA (National Association of Estate Agents) and ARLA (Association Residential Letting Agents).

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