Category Archives: Landlords

Redstones Lettings

6 Signs Of A Reputable Lettings Agent

At first glance the lettings market may seem to be saturated. For a property owner considering renting for their first time, deciding who to work can often be an overwhelming and difficult decision.
To alleviate your anxiety and assist with your choice, here are six signs of a reliable and reputable lettings agent:-

They treat their tenants with respect :
The first sign of an ethical lettings agent is apparent in how they treat their tenants, as well as the property owners. Try posing as a potential tenant to gain some insight into their overall approach. A great lettings agent will be ethical, honest, respectful and fair with their tenants.

Your money is protected : A growing number of letting agents use SAFE schemes – Safe Agent Fully Endorsed – which ensures that the protection of the clients’ money. At Redstones we also offer an optional Redstones Platinum Total Care Service. Clients choosing to use this service are guaranteed that their rent is paid on time every month regardless of whether or not the tenant has paid.

Knowledgeable and courteous staff : How you are treated when making your first inquiry will tell you everything you need to know about a lettings agent. Most reputable agents train their staff thoroughly, offering high levels of customer care. In addition, they will possess relevant industry qualifications, for example, those offered by the Association of Residential Lettings Agents (ARLA) or another recognised body.

A well established company : Be wary of companies which have only been trading for a short time. While every lettings agent has to start somewhere, a track record of successful lettings is preferable wherever possible. Lettings can be a notoriously hazardous market for the novice.

Terms and conditions : Many lettings agents claim to offer accompanied visits with tenants and carry out regular inventory checks when agreed throughout the period of the tenancy agreement. Always ask the lettings agent to see records of these checks. In addition, if you are unsure about their standard tenancy agreement don’t hesitate to get it checked out with a legal advisor.

A regulated agency : The lettings industry isn’t regulated so it is essential to work with an agent who is a member of a professional body. Redstones is an accredited member of The National Association of Estate Agents (NAEA), The Association of Residential Letting Agents (ARLA) and of The Property Ombudsman. We also comply with the Deposit Protection Service (DPS), giving assurance to all of our clients, buyers and tenants that you will receive outstanding customer service from our company at all times.

Day in the life of an agent

Day In The life of a letting/estate agent

As a Redstones Lettings franchisee you work as a self employed person responsible for running and controlling the major aspects of your own business.

Your work and normal daily routine in a busy Redstones Lettings office would entail most of the following:
• Networking, marketing and advertising your business to attract new clients (landlords, property owners, would be tenants, etc) using Redstones marketing systems.
• Taking property descriptions, measurements and images to a high standard to market the property.
• Building a database by recording all client names and contact details. They might not do business with you at the time but you will be able to give follow up calls or send flyers that may result in future business.
• Replying to enquiries by telephone, email and/or in writing.
• Meeting landlords and providing advice how your business could maximise their income and minimise their risk by letting via you.
• Setting appointments to meet new landlords, carrying out market apprasials and follow ups.
• Processing landlord agreements and ensuring properties to be let and managed by you comply with all certification, legal and safety requirements. Ensuring they are aware of their obligations.
• Marketing the properties under your management and arranging and/or conducting viewing appointments for would be tenants.
• Vetting and selecting of suitable tenants, monitoring tenancies, utilising the Redstones back office systems.
• Processing tenancy agreements. Ensuring they are aware of their obligations.
• Maintaining an office diary to ensure you always keep your appointments and meetings.
• Payments, receipts, rents, banking and office administration, basic accounting.
• Communication with Head Office to keep abreast of industry developments.

Strive to develop a strong position and presence in your local business community, with networking and writing articles on your blog.

Redstones Internal Office

Redstones Internal Office

If you’d like to find out more about life as a Redstones franchisee, get in touch today. You can call the Redstones team on 01922 235 350 or email us at franchise@redstones.co.uk

Or visit www.redstonesfranchise.co.uk for further information.

Day in the life of a Lettings Administrator by Linsey Ballinger

Linsey Ballinger - Lettings Adminstrator

Linsey Ballinger, Lettings Adminstrator for Redstones

“My daily routine beings by answering a simple telephone call and booking an appointment for a potential tenant. We deal with a range of people and always love to help with different situations and sometimes have to go that extra mile to make sure our clients are getting the best possible care when going through something as stressful as moving home.

Along with this I complete the tenants referencing process for all of the new tenants we have waiting to move into their property, and I am happy to say it is my duty to give the fantastic news that they have been successful and to arrange a move in date which always proves to be the best part of lettings.

Being an administrator at Redstones is not just your average 9-5 office job, the fast pace, excitement of lettings means I am always there to help with any emergency property maintenance, and even the odd occasional viewing. Having me in the office means that no matter what happens someone is always there to help tenants and landlord feel they are protected by us at all times, giving ultimate peace of mind for all our clients.”

Manjit Virdi

My thoughts, why blog, why I set up Redstones?

Landlord, Letting Agent,Property Expert,  Managing Director of Redstones Property and Redstones Franchise.

My path into the estate agency/lettings market has been far from straightforward.  After graduating from Wolverhampton University with a degree in IT and software, I took up my first position with energy giants Eon working in software development.  While I enjoyed my time with Eon, the allure of running my own business proved too much to resist.

In 2000 I made my initial steps into the property market investing in my first ‘buy to let’ properties working with a lettings agent to locate a suitable tenant and manage the property while I continued to expand my property portfolio.  My decision to set up Redstones evolved directly from my disappointing experience with lettings agents. Whenever a problem arose with my first property my tenant called me directly, although I was paying a management fee ostensibly to avoid these issues.

Realising that the market that was crying out for better customer service, I decided to manage my own portfolio, eventually offering a property management service to family and friends.

Finally, in 2003, I launched Redstones to fill the yawning gap in the market for a reputable lettings agency and I’ve never looked back. Seven years later, we launched our first high street outlet offering a customer focused service covering residential sales, lettings, property management and auctions. Building on our successful foundations in the residential market, we’ve recently extended our service into the commercial sales and lettings sector.

Click here to view the first flagship office  http://www.redstones.co.uk/office-locations/walsall

Having personally established a track record which demonstrates my expertise in the property market over a number of years, 2014 seemed the perfect time to launch my blog.

My aims with this blog are:-

  • To offer a ‘go-to’ source of advice and guidance for property owners and landlords in what can be a stressful market sector. 
  • Provide insight into the Redstones brand for potential franchisees and entrepreneurs exploring the world of franchising.

My vision has always been to establish a national network of offices trading under the Redstones banner and franchising offers the most natural route to achieve this.  A Redstones franchise gives ambitious entrepreneurs the opportunity to develop a successful business within a respected network.

As we build on our reputation and expand our client base we look forward to welcoming new franchisees into our network and continuing to offer our clients a superlative property sales and lettings experience.