Redstones Lettings

6 Signs Of A Reputable Lettings Agent

At first glance the lettings market may seem to be saturated. For a property owner considering renting for their first time, deciding who to work can often be an overwhelming and difficult decision.
To alleviate your anxiety and assist with your choice, here are six signs of a reliable and reputable lettings agent:-

They treat their tenants with respect :
The first sign of an ethical lettings agent is apparent in how they treat their tenants, as well as the property owners. Try posing as a potential tenant to gain some insight into their overall approach. A great lettings agent will be ethical, honest, respectful and fair with their tenants.

Your money is protected : A growing number of letting agents use SAFE schemes – Safe Agent Fully Endorsed – which ensures that the protection of the clients’ money. At Redstones we also offer an optional Redstones Platinum Total Care Service. Clients choosing to use this service are guaranteed that their rent is paid on time every month regardless of whether or not the tenant has paid.

Knowledgeable and courteous staff : How you are treated when making your first inquiry will tell you everything you need to know about a lettings agent. Most reputable agents train their staff thoroughly, offering high levels of customer care. In addition, they will possess relevant industry qualifications, for example, those offered by the Association of Residential Lettings Agents (ARLA) or another recognised body.

A well established company : Be wary of companies which have only been trading for a short time. While every lettings agent has to start somewhere, a track record of successful lettings is preferable wherever possible. Lettings can be a notoriously hazardous market for the novice.

Terms and conditions : Many lettings agents claim to offer accompanied visits with tenants and carry out regular inventory checks when agreed throughout the period of the tenancy agreement. Always ask the lettings agent to see records of these checks. In addition, if you are unsure about their standard tenancy agreement don’t hesitate to get it checked out with a legal advisor.

A regulated agency : The lettings industry isn’t regulated so it is essential to work with an agent who is a member of a professional body. Redstones is an accredited member of The National Association of Estate Agents (NAEA), The Association of Residential Letting Agents (ARLA) and of The Property Ombudsman. We also comply with the Deposit Protection Service (DPS), giving assurance to all of our clients, buyers and tenants that you will receive outstanding customer service from our company at all times.