Redstones Residential Sales

5 Signs You Need To Switch Your Agent

Whether you have a home to sell or a property to let, choosing a reputable lettings or estate agent to obtain the best price for your house or manage your property responsibly is vital. Identifying an unethical agent is not always easy; here are five signs that you may need to switch your existing agent:-

No communication

You’ve assigned the management of your property portfolio to your lettings agent who has promised to source suitable tenants quickly. A few weeks’ later you’ve yet to receive an update and your enquiries are fobbed off by the agent who claims there is a shortage of suitable tenants.  A reputable agent should keep in touch with you on a regular basis, with updates on enquiries about your property. If you are struggling to let it, there may be a simple explanation; perhaps the property needs some renovation work or the rental price is too high. A reputable agent will be able to provide you with this information to help you let your property in the shortest possible time.

Problems ignored

Whether it’s your tenant not paying their rent, damage to the property or a broken down boiler, your agent isn’t resolving the problem, yet is still collecting payments from you every month.  Before selecting your lettings agent find out what background checks they carry out on tenants.  These should include reference checks from employers, for example, as well as credit checks to prevent problems with non-paying tenants during the period tenancy agreement.  At Redstones our Platinum Total Care Service ensures your rental payments are guaranteed to be paid on time, every month.

Lack of marketing

If your agent has exclusive responsibility for the letting or sale of your house, you should expect a comprehensive marketing strategy to ensure that your property is let or sold in the fastest possible time at an optimum price.  As well as eye catching boards, Redstones takes advantage of every marketing tool at our disposal using state-of-the-art technology. For property which may be difficult to sell due to renovation issues, for example, we also offer an online auction method for a quick sale.

Too pushy

A reputable agent will possess in-depth knowledge of your local market, including appropriate pricing (whether for rent or sale) while at the same time listening to your concerns and respecting your opinion.  Homebuyers should also be wary of an estate agent who attempts to pressure you into favouring a particular property during your house search.  An ethical agent will listen to your requirements and provide you with a list of options that meet your criteria in terms of both location and price.

No follow up

Some agents believe that once you move into your new home their job is done. The best estate agents will follow up once you are settled in to ensure your move has progressed smoothly.  This is a sign of an agent with outstanding commitment to customer care.  Similarly, once a tenancy agreement ends, a reputable agent will be in touch at the end of to ensure your have been satisfied with their service.

Don’t tolerate poor service from your lettings agent.  At Redstones, we offer a Switch Agents facility which takes you through a series of easy to follow steps to switch your property management or sale to a brand you can trust.  Contact us today to find out more.

If you’ve enjoy outstanding service from Redstones Refer A Friend today. We pay £100 for every referral on the completion of a sale and £50 for every referral once a tenancy agreement is signed and the property rented out.